Crypto FAQ
Gain deeper crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions to achieve exceptional results.
Security comes first at Eclipse Nexute. We use bank-grade encryption, two-factor authentication (2FA), and cold storage to protect your digital assets. We adhere to stringent financial regulations in Canada and undergo regular independent audits. Client funds are insured against unauthorized access, so you can trade with confidence on our trading platform.
- Step-by-step guides and round-the-clock support
- Try a risk-free demo and practise with virtual funds
- Automated tools that handle the heavy lifting for you
- Begin with as little as and learn as you trade.
Withdrawals to bank cards are usually processed within 1–3 business days for most regions. Crypto withdrawals to external wallets are typically completed in less than 30 minutes. Actual processing times may vary based on your bank and account verification status.
We generate revenue as a trading platform through premium features and volume-based partnerships with exchanges—not from user fees. There are no hidden charges; you will always see the exact transaction amount before confirming.
Yes. The Eclipse Nexute trading platform is available in most countries worldwide (98+ and counting). During registration, select your country to confirm availability and view localized payment options. We comply with all applicable local regulations to keep your trading safe and legal.
- AI-driven recommendations - Receive personalized coin picks aligned with your risk profile
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - real-time buy/sell alerts for leading cryptocurrencies
24/7 customer support is available via live chat or by email at info@eclipse-nexute.com. For urgent issues, our average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA and CySEC]
- Routine audits conducted by independent third‑party firms
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country’s regulations
- KYC verification is required where mandated by law
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Your Funds Are Secure
- Bank-grade security (just like your online banking)
- 95% of assets are held in offline cold storage
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA and SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT — 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any inquiries, please contact our partner broker directly through their official website. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up on their trading platform. If you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve them.
Support Hours
Our customer support team is available 24/7. In the rare event immediate access isn’t possible, our specialists will respond to your request as quickly as possible.
